What will happen if I call a CASA?
"If you are sexually assaulted, tell somebody you trust because they can do something about it." Andy, aged 16
Worried about picking up the phone?
Here are the Frequently Asked Questions about calling CASA House.
- Who will I speak to?
- When you call CASA House, you will speak directly to a counsellor. You can speak for as long as you need to and you can end the call when you are ready. At CASA House all the counsellors are female and they have loads of experience talking with young people.
- Do I have to tell the whole story?
- Here at CASA House we think you should decide what you tell us and what you don't. It's up to you. The counsellors are there to listen and support you.
- What should I say?
- What you tell the counsellor is totally up to you. You are the expert on your life. If you think you'll freak out or get stuck for words, maybe write down what you want to say before you pick up the phone. We don't mind if you get stuck for words.... just say "I need some help" and the counsellor will do the rest.
- Can I trust them?
- Your call can be anonymous and in most cases it will be confidential. That means you don't have to give your name if you don't want to and no one will find out what you have talked about. The only time someone might find out is if you or someone else is currently in danger of being assaulted or harmed. If the counsellor thinks you might need help to stay safe, they will tell you first before they tell anyone else.... they want you to feel fully in control of the situation.
- Will CASA House tell my parents?
- CASA House will not automatically contact your parents, but they will have to tell someone if there is a current threat to your safety or you are in danger of being assaulted again. The counsellor will always talk to you about it first so you can decide which adult you trust and who to tell. We want you to make most of the decisions about your life.
- Will CASA House call the police?
- CASA House will not contact the police, unless there is a current threat to your safety or you are in danger of being assaulted again. The police might get involved to help keep you safe, but the counsellor will talk to you about it first so you can decide how you'd like to let them know.
if you live in one of these suburbs »»
CASA House is a service for people who live from the inner city all the way out to Broadmeadows and Craigieburn. If you live in any of these suburbs, our service is for you:
Ascot Vale West
Pascoe Vale South
what if you don't live in one of these suburbs? »»
There are other CASAs all around Victoria closer to your home. Just call the number (below) and you will be automatically put through to your nearest CASA.
what number should you call? »»
The number to call is 1800 806 292. You can call 24 hours a day, 7 days a week and it's free unless you call from a mobile phone. If you call from a mobile you can ask the Counsellor to call you back.