Contact us

CASA House is one of 15 sexual assault services in Victoria. Our main council areas are Merri-bek, Hume, Moonee Valley, Yarra, and the City of Melbourne.

If you are outside these areas, you can find your local service on the SASVic website.

Contact details

Crisis support

Call 1800 806 292 to speak to a counsellor about crisis support after a recent sexual assault. You will be directed to your local CASA during business hours. After hours, you will be directed to the Sexual Assault Crisis Line (SACL).

Intake and counselling line

To speak to a counsellor for brief phone support, or to talk about accessing ongoing counselling:

Call 03 9635 3610
Email intake.casa@thewomens.org.au

This service is available during business hours (Monday to Friday, 9am to 5pm).

Reception and administration line

For information about your appointment and general enquiries, please contact our administration line:

Call 03 9635 3600
Email casa@thewomens.org.au

Translating and interpreting services

The National Relay Service can be contacted on 133 677 (TTY/Voice calls) or 1300 555 727 (Speak & Listen)
If you are deaf or hard of hearing, we can also use an Auslan interpreter, or closed captions for telehealth appointments.
To request an interpreter, call TIS National on 131 450 and request to call our intake line.
You can also call CASA House directly, state your name, language and phone number and we can call you back with an interpreter for most languages.
If you speak English well, but still prefer to use an interpreter for some or all of your counselling appointments, please let us know in your intake.

Location

The CASA House main office is in Queen Victoria Women's Centre (QVWC), at 210 Lonsdale Street, Melbourne.

The main entrance is on Lonsdale Street - this entrance has steps. The back entrance does not have steps. It is located in QV Square and can be accessed via the ramp on the left side of the building if coming from Lonsdale Street.

Our office is on level 3, as well as our reception and waiting area. The lift and stairs are located near the back entrance of the building.

Other locations

CASA House has an outpost in Broadmeadows. Please call our intake team for more information.

Our 24-hour crisis response is mainly offered at the Royal Women's Hospital in Parkville.

How to get there by public transport

CASA House is accessible via public transport by train, tram, and bus. For help planning your trip, you can also use the PTV Journey Planner.

Train: CASA House is approximately a 6-minute walk from Melbourne Central Station from the Elizabeth Street and Swanston Street exits.

Tram: A tram stop is located outside of Melbourne Central Station on the corner of Latrobe and Swanston Street. Trams 1, 3, 3a, 5, 6, 16, 64, 67 and 72 stop at this stop.

Bus: The nearest bus stop is at the front of the QV centre on Lonsdale Street, near the corner of Swanston St. Bus 303, 309, 906, 907 and 908 are available from this location.

Parking, taxi and drop off

Street parking: One-hour parking is available on Lonsdale Street but can be hard to find.
QV parking: Underground parking is available at QV. Entrances are on Lonsdale Street, Little Lonsdale Street and Russell Street. When using the lifts, go to ‘street level 2’ for access to the QV back entrance. Parking is $20 for the full day if you buy something at the QV shopping precinct valued over $1. For further information, visit QV Melbourne Car Park.
Taxi or being dropped off: A loading bay is located at the front door of 210 Lonsdale Street. Your driver can drop you off here. Limited taxi vouchers may be available from CASA House if travel is an access barrier.

Public transport options around CASA House.